I am contacting you on behalf of a friend I sent a payment to one month ago (transaction ID 20560098JS698650T), who has been unable to access their account since receiving the payment - as they are in in the Philippines, they don't have a local support number, and they have already run out of phone credit trying to contact your phone support. Also, I am unable to find an appropriate category to report this problem to you directly from my account.
According to your system, they have closed their account, but I can absolutely assure you that this is not the case, as they need to access their account to withdraw the money I sent them. This appears to be technical glitch in your system, as their account should be under my friend's name, but now when they try to log in, it is listed under her husband's name! The account has apparently never actually been under her husband's name, so I hope this can provide some kind of clue as to whatever bizarre technical glitch is causing their account to appear both to be closed and under the wrong person's name.
For obvious reasons, I don't want to provide private details of their account in a public forum, but I hope a PayPal support representative can contact me and tell me how they can contact you directly via email to resolve this issue (I understand that you can't provide me with personal information regarding their account either). If for whatever reason it isn't possible to retrieve their account, then I hope my transaction can be refunded (they will be able to provide you with records of the bank account attached to their account to show that they haven't withdrawn the money I sent them).
