Forgot adress and phone number of old PayPal Account

[Mryali]

Hello, my brother wanted to send me some money. But he sent it to my old PayPal Account because it appeared on his smartphone. Now the problem is that I forgot all the account details. That means I eather know the mail adress or phone number of this account. Is there any way to get that money of this old PayPal account? It would be great if somebody give me some answers. Greets Mryali

[kernowlass]

@Mryali 

What does it say on the senders paypal account on that transaction ie sent / completed / payment / pending or unclaimed and is there a cancel option?

[Mryali]

It shows a ✅ beyond the transactioncode like to see on the photo.

The transactioncode is 7YG46053RY8291823.

Greets

Mryali

[Mryali]

There's no cancel option because my brother sent it to me as family/friends. Greets Mryali

[kernowlass]

@Mryali 

ok screenshot not showing, also pointless posting any numbers as no one on here can access your account.

Also the cancel option can be present for both types of transactions.

However you still have not said what it says on the senders paypal account.

[Mryali]

The PayPal of my brothers shows that the transaction has been completed. There is no cancel option?

[Mryali]

I tried to upload the screenshot again but it dissappeared again🥴.

However the screenshot shows a "✅" what means to me that the transaction was succesfull and that the 25€ rests in my old PayPal account.

Please help.

Greets Mryali 

[kernowlass]

@Mryali 

If he sent the funds using the goods/services option then tell him to open a dispute for non receipt of item (as you have nothing to send and which you don't challenge) then he should get the funds back.

HOWEVER if he sent it using the friends/family option you would need to contact customer services and see if they can help you trace that account.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[Mryali]

Yeah, it was sent as family/friends option. I am going to contact the PayPal customer services. Thanks so far.

Greets Mryali