Hi @marcio1991
Welcome to the PayPal community and thank you for your post.
You need to contact customer services to resolve any login issue or account specific issues.
Click help / contact bottom left of PayPal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Regards,
Swam
