Downgrade from Business to personal

elmont
New Community Member

Hello guys, Last night I was just curious to see how to upgrade my personal account to business and didn't know the choice is permanent. I clicked on the upgrade account button and it just took me through the steps and it was irreversible. now my account has become business and it's locked because it needs more information required inside the notification section of my account. first there is nothing in there so I can't even try to complete the process. secondly I need to know how do I go back to personal? articles say that I should close this account and open a new one, but if I do what happens to my funds? could you please help me these two problems? my primary need is to go back to personal. Thanks!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@elmont 

 

There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they may do that for you.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378


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