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Sallyholland366
Contributor
Contributor
I need to change my number but to do that i need to get in to it but i cant as it my old number I don't have it anymore so how the hell do I change it
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sallyholland366 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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Grimreepr
Frequent Contributor
Frequent Contributor

Is this your phone number for SMS messages?  I take it you can not receive an SMS message for 2FA?  If this is the issue, the the only ones that can help are to official PayPal support personnel.

 

You would need to go to PayPal.com, click "help" scroll down to "contact us" click on that then choose Phone, email or Online chat.  You could contact them there, submit your issue and they will assist you. 

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sallyholland366 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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