Delivery address only partially transferred to merchant when purchasing
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Per the title. In the last few weeks when I pay a merchant using PayPal only the house number, delivery town and post code transfer into the transaction. Didn’t notice the first time so the package was delayed while the courier worked out where I live. I now have to manually correct. Address is correct and complete in my app settings.
Can anyone help?
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Hi @Mart28,
I'm sorry to hear that you're having an issue with the address on purchases you make. If you haven't already, I suggest clearing cache and cookies and trying a different browser.
The incomplete address could be a hidden address from a previous transaction. You can manage them within your profile by visiting the link here. If it is a hidden address, it will need to be removed by an agent. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.
I hope this helps!
Joy
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