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Aries1312
New Community Member

Ive dealt with pretty horrible customer service in my day. PayPal number one on that list. Unbelievable.

Customer support

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kernowlass
Esteemed Advisor

@Aries1312

 

ok, thats a shame.


Advice is voluntary.
Kudos / Solution appreciated.

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BernieB
New Community Member

45 minutes on a chat with someone who kept trying to convince me the problem was not with them (happened with different services, and buying from different stores), gave me canned answers about using internet explorer when I mostly used the iPhone app. The representative told me to call the number and closed the chat when I was mid sentence typing.

Called the number, a series of recording make it impossible to talk to someone. Finally got a message saying they would call me back in 13-17 minutes. 

Got the call, pressed 1 to confirm it was me. "Calls are recorded"... call dropped... 

Had to go through the entire hell of getting to ask to speak to a customer representative

They will call you back in 17-26 minutes...

And all that BEFORE I was able to address one of the several problems I'm having

If there was a trophy for worst customer support, they'd have a wall lined with them (considering how things go nobody from the company will read this and if they do... nothing will happen).

Customer support

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PayPal_paula
Moderator

Hi BernieB and welcome, 

 

I am so sorry to hear what has happened. If you have any questions we are always happy to help you here. We cannot provide specific information but we can answer them in general for you. 

 

Please be assured that I will pass your feedback on regarding this as this is not the experience we want for our customers. 

 

Thanks for posting and sharing your feedback, 

Paula 

 

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Onlythumper
Contributor

False, you guys are NOT always "there" or "available" for us customers. We literally have to jump through fire hoops just to get in touch with a human, and then when we do, it's as if none of you are able to actually solve the problems.  I'm sorry but Paypal customer service is a joke.

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kernowlass
Esteemed Advisor

@Onlythumper

 

They do seem to be getting worse lately  Smiley Sad


Advice is voluntary.
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Dries68
New Community Member

Worst customer service I've ever experienced....PayPal have no clue what it means to be customer centric....2 weeks and still nothing than an automated response.....shocking, shocking, shocking!!!! Worst service ever....my cat is better at customer service than these clowns!

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Betty2019
Contributor

I am totally agree with you because I also facing lots of rude and do-not-help customer service recently. They just waste you lots of time and not helping you at all. or even lieing to you to say they will do something something ... and keep you waiting....I just been hanged up the call.

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isrocafella23
Contributor

I must say of all the companies I have ever been in dealing with PayPal as to be the worse in custom service!!

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bricor
New Community Member

I'm on hold right now.  It's been 5 hours and 22 minutes.  How do I get customer service?  I need to contact the secret and mysterious "back office".

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