Customer support

Lionell96
Contributor
Contributor

Hello. I've tried to contact paypal through phone but they always hang up so i try to contact them via email but the automated bot always shows up. When he asks me if he could have helped me i choose "no, i need more help" and then it automatically closes the conversation and won't let me contact customer support in any way possible. What do i have to do now? Thanks

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1,184 REPLIES 1,184

efield1999
Contributor
Contributor

I must add to my list telephone  too.  

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geo888
New Community Member

Hi I have been receiving fraudulent emails and I would just like to forward them to Paypal hoping that they would be interested in following up with them to try to stop them like the banks do.

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@geo888

 

send to spoof@paypal.com


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peggiepeg23
Member
Member

Please send me an email address that I can use for a reply 

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biscuits3
Contributor
Contributor

what is the email address for paypal uk?

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@biscuits3 

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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biscuits3
Contributor
Contributor

Thanks for your reply..

 

i would like someone to contact me but i feel like i'm going in circles

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kernowlass
Esteemed Advisor
Esteemed Advisor

@biscuits3 

 

 

Can we help at all? If not then...........

 

Due to protective measures against coronavirus (COVID-19), we currently have limited Customer Service staffing, so waiting times may be longer. You can still find answers to FAQs on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQ's here. Thank you for your patience.


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biscuits3
Contributor
Contributor

i've been waiting for a refund which has been pending for several days.I recieved an email from payap telling me i'd been refunded but actually the refund has not been actioned and i contacted the seller. Refund shouldn't take this long?

 

i also have another issue but i will leave for time being

 

can you help me on the first issue?

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Shazbatty
Contributor
Contributor
Tried this too and message disappears!!!!!
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