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Customer support

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kernowlass
Esteemed Advisor

@Ashtonbey97 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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BootlegBettys
New Community Member
What a joke trying to get ahold of customer service!!?? Is there a live number? I don’t care how long I have to wait. It’s urgent.

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Tracey84
New Community Member
Communication

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jky0708
Contributor

So I am trying to contact/message using PayPal's message us option and whenever I try to contact customer service agent after answering a few question it tells me it'll be a few hours for a response and then a pop up shows up if i want to leave a feedback and then it keeps on ending the conversation at the end automatically without even getting to speak with someone. Is there a issue with the site?  

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kembo
Contributor

Is it possible to call Paypal customer service these days? I don't see any phone numbers on the site. I know about the messaging platform but I prefer calling and talking to someone.If anyone knows their phone number, help me out!

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kernowlass
Esteemed Advisor

@kembo 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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famousauthor7
New Community Member

I am trying to contact PayPal at 4 p.m. Eastern  time, told they are closed.  How is this possible>?

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Winddy
Contributor

Every time I access my contact us tab or the messaging center I get a bot then after I try to ask few question it doesn't answer them, and when I click on I need more help it tell me: 
"I'm sorry, but no Customer Support Agents are available at the moment. Please try again later or browse the PayPal Help Center for answers to frequently asked questions." if nobody is online to help now, how to open a ticket? 

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PayPal_RachelK
Moderator

Hi @Winddy,

 

Welcome to the community and thank you for your post.

 

I am sorry to hear you are having issues contacting our customer support. I would suggest you contact our customer support via Twitter for assistance. Simply click here.

 

I hope you get your issue sorted!

 

- Rachel 

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Ian999
New Community Member

I have tried to email paypal but it won't let me

 

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