Customer support

[Lionell96]

Hello. I've tried to contact paypal through phone but they always hang up so i try to contact them via email but the automated bot always shows up. When he asks me if he could have helped me i choose "no, i need more help" and then it automatically closes the conversation and won't let me contact customer support in any way possible. What do i have to do now? Thanks

[Arreyna]

I have tried for two weeks on a daily basis during business hours to reach PayPal customer service both via phone and message center without avail. I keep getting the automated system online saying no agents are available try back during business hours...I messaged several times during business hours...then all I get is scripted responded from live agents on the phone...problem still unsolved.

[kernowlass]

@Arreyna 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[kaylaarnold263]

I have been trying to contact paypal through live chat for WEEKS now and its always the same, "All our agents are currently offline. Please try again during business hours." even though i message well within the business hours EVERY TIME. I've tried Twitter & Facebook and its all the same "Please message an agent through the paypal site" but I can't exactly do that now can I? lmao

[kernowlass]

@kaylaarnold263 

You could try asking your question on here but if you don't want to then........

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[oztamwed]

Does anyone know how to contact Paypal by email or message rather than the online form which gives automatic replies or phone?

[kernowlass]

@oztamwed 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Didilica]

Can t log in! I lost the mobile phone, I have a new number! What can I do?

[theking2]

What is the Support email of PayPal

[wunderpop]

Why is Paypal's phone support on https://www.paypal.com/us/smarthelp/contact-us down for 3 weeks? This page has been broken on my account since the beginning of the month. 

[kernowlass]

@wunderpop 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.