Changing name

[User16]

I’m so effing tired of PayPal and their horrible customer service !!! I tried to change my legal name and they asked me to provide ID so I send them my ID and after a couple of days they email me saying they successfully changed my legal name. HOWEVER they misspelled my name and wrote it completely wrong, like they misspelled the entire thing not just one letter or two. Like the name is right there infront of you written on the ID how could you mess it up so horribly. And now I can’t link my bank because the name doesn’t match and I have money in my account I want to withdraw but I can’t !! Chat customer support is not available either I’ve been trying to contact them for a couple of days now to no availability.

[kernowlass · Accepted solution]

@User16 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[ManarA123]

I also am currently experiencing this situation except I tried contacting Paypal on X, Facebook, and LinkedIn with no luck or response. I don't understand what I should do now and it's costing me money with everyday my account name is not updated