Changed countries; cannot receive messages from former number; do not have PIN to log in

[angeroux]

Hello,

So my mother has since moved countries this January 2021. The thing is, her Paypal account is connected to her former sim's number. She has tried logging in here but the PIN to access her account is being sent to her former number - which she does not have anymore as she changed her service as of the moving. Is there any way to go solve this problem?

Thank you.

[kernowlass]

@angeroux 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.