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I got a new phone, but the data for my authenticator app didn't survive the transfer. I was able to log in via the web site, because it provided the alternative of sending a code to my phone by SMS. Unfortunately the Android PayPal app, doesn't provide that option, so I can't complete the login process. How can I resolve this?
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Here is the solution. Log into the PayPal website. There, you have the option to request a code be sent to you via SMS. Enter it, and go to your profile. Turn off 2FA.
Then you can log into the app and set up 2FA again.
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Here is the solution. Log into the PayPal website. There, you have the option to request a code be sent to you via SMS. Enter it, and go to your profile. Turn off 2FA.
Then you can log into the app and set up 2FA again.
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Turca,
When I go to the PayPal website, I have the option of using either the authenticator, or get a text message with the code. Once I enter the code, I go to my settings and turn off 2FA. That allows me to use the phone app. Once I'm logged in on the app, I go back to the computer and set up 2FA. That produces the QR code to scan with my authenticator. Alternatively, I could type in the whole plain text key to configure my authenticator. Hope that helpts.
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