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Cannot use on Android the app after enabling 2FA. Is there a solution?

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hamlatzis
Contributor
Posted on

I've enabled 2FA for my account and since then I cannot login from the app on my Android device. I get an error message that I'm not connected on the Internet.

 

But I am, as I can login to my account from the device's web browser.

 

Any idea how to solve it without disabling the 2FA?

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Cannot use on Android the app after enabling 2FA. Is there a solution?

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PayPal_Marina
Moderator

Hi @hamlatzis,


Welcome to PayPal's Community Forum! I'm sorry you've had such a frustrating experience using the PayPal app. If this issue started to occur after you've activated 2-Step Verification, it sounds like the app may need to be updated. I'd recommend deleting the app and reinstalling it if the issue persists.

 

I hope this helps!
 

- Marina

 

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Cannot use on Android the app after enabling 2FA. Is there a solution?

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PayPal_Marina
Moderator

Hi @hamlatzis,


Welcome to PayPal's Community Forum! I'm sorry you've had such a frustrating experience using the PayPal app. If this issue started to occur after you've activated 2-Step Verification, it sounds like the app may need to be updated. I'd recommend deleting the app and reinstalling it if the issue persists.

 

I hope this helps!
 

- Marina

 

Cannot use on Android the app after enabling 2FA. Is there a solution?

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hamlatzis
Contributor

had the latest version, but just did as you suggested and great now it works

 

thnx

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