Cannot get to confirmation code screen when logging in on iPhone.

GioacchinoC
New Community Member

On my iPhone, after I enter my password correctly to log in I cannot get to the confirmation code screen. The loading circle just keeps spinning. This happens in the app and Safari. I've tried clearing cache and using incognito mode but nothing seems to work...

 

Can someone help me work out what's wrong here? It means I can't use PayPal on my phone at all.

Login to Me Too
1 REPLY 1

Harsha4
PayPal Employee
PayPal Employee

Hi @GioacchinoC

 

Thank you for contacting PayPal community. I am sorry to know that you are facing issues while logging in to your account. In this type of situation, it is best to give us a call. Once we can verify some information with you over the phone, we can aid in resolving the issue. You can find the number to reach us by going to https://www.paypal.com, scrolling to the bottom of the page and selecting 'Contact'. Please visit the link to get more information when you face this kind of issues.

 

Thank you,

Harsha

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.