Can't verify it's me

Mrvica4
New Community Member

Hello!! 

When I try to log in on my Paypal app after I write my email & password, it says that I need to verify it with a code that they send me on my phone. Phone is correct & everything. After I click on send it automatically it says sorry, we couldn't confirm that it was you. Before that I logged in on my computer & after that I downloaded the app. So right now I can't log in anywhere. My phone is correct, don't know what to do. Tried to call them but no luck, I'm from Croatia. 

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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @Mrvica4,

 

Welcome to PayPal community Forum and thank you for posting!

 

I am sorry to know that you're having issues while logging into your account as our system is unable to confirm you and I understand this can be frustrating. Since, the details entered are correct, the best way to resolve this issue is by contacting our customer service again so that one of our advisors can assist you further. Please contact customer service by clicking contact at the bottom of the PayPal website to see the contact options. If you still do not get connected to our advisors, please do not hesitate to reach out to Customer Support by sending a DM on Twitter or Instagram or a PM on Facebook

 

I hope this helps,

Ayesha


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