Can't add new Email address

LCereal
Contributor
Contributor

When I try to add an email with "+ Add New" or change my Primary one, it says "Sorry we are not able to process your request. Please try again later."

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@LCereal 

 

Go and click on the profile tab (icon next to log out) > click on the + and add another/new email address first > verify it > go back and click on update and tick the box underneath that says make primary > then you should get the remove option by the old now no longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.



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LCereal
Contributor
Contributor

@kernowlass 

 

Thanks for the reply, but I guess I didn't explain enough in the first question. Clicking "Add New" or "Change" in the email tab shows the error, meaning I can't even get to any email settings page.

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