cancel
Showing results for 
Search instead for 
Did you mean: 

Biometric Login Issues with App

Options
SkySurferAl
New Community Member
Posted on

I was wondering if anyone else is having the same issue as me when logging into the App...
I can access my account without restriction via the app and also via desktop so I have no password related problems, however my issue is specifically related to biometric login via the app.

Every time I try to login, I am initially asked for my fingerprint (expected) and then as soon as that is verified, the app then also wants my password. Once I provide that, then it will let me in to my account.

I have used biometric login for a long time now and never had this problem before. I've uninstalled/reinstalled the app and still the same result.

For reference, the phone is a Galaxy S21+

 

Any ideas gratefully considered 🙂

1 REPLY 1

Biometric Login Issues with App

Options
Renuka3
PayPal Employee

Hi @SkySurferAl

 

For login issue, I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance. 

Thank you,
Renuka.

 

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.