Account permanenttly limited

Mary356
New Community Member
WWhy would PayPal permanently limit my account immediately after providing documents for verification of address and an explanation of the source of funds? Before it said temporarily limited, after I provided documents, in just a minute I got an automatic email stating, “We’re unable to offer PayPal services…” meaning no one even attempted to review my information… anyway it’s alright Paypal
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Mary356 

 

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not living in the country where you opened your Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Too many disputes/claims.
10. Violating their acceptable use policy.


Normally you can't appeal a permanent limitation however if its none of the above reasons then you could try and contact customer services to appeal?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378


Advice is voluntary.
Kudos / Solution appreciated.
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