cancel
Showing results for 
Search instead for 
Did you mean: 

Account ID - Where do I find it?

Options
Go to solution
raseta
Contributor
Posted on

Hi

 

Please can someone help me find my account ID as I have been asked to provide this to a merchant as they wont accept my email address?

 

Thanks in advance 

1 ACCEPTED SOLUTION

Accepted Solutions
Solved

Account ID - Where do I find it?

Options
Go to solution
Anonymous_User
Not applicable

Hello raseta,
PayPal does not have any Account Numbers shown by the public, account numbers are only used internally by PayPal staff, and is never shown to the public. Your email is your account identification method.
The seller may have asked you for the transaction ID, and to find that you would need to go to "Activity" then click on the transaction to see the details and you should be able to see a transaction ID they can use for a trace.
Thank you for being part of the PayPal community.
Sincerely,
Johand

If you see a helpful post or comment, please accept it as a solution or give the author kudos. Thanks!

View solution in original post

6 REPLIES 6
Solved

Account ID - Where do I find it?

Options
Go to solution
Anonymous_User
Not applicable

Hello raseta,
PayPal does not have any Account Numbers shown by the public, account numbers are only used internally by PayPal staff, and is never shown to the public. Your email is your account identification method.
The seller may have asked you for the transaction ID, and to find that you would need to go to "Activity" then click on the transaction to see the details and you should be able to see a transaction ID they can use for a trace.
Thank you for being part of the PayPal community.
Sincerely,
Johand

If you see a helpful post or comment, please accept it as a solution or give the author kudos. Thanks!

Account ID - Where do I find it?

Options
Go to solution
raseta
Contributor

I have mentioned that to them and they are refusing to accept that as correct? And wont process my refund until I provide them with up 

Account ID - Where do I find it?

Options
Go to solution
Anonymous_User
Not applicable

@raseta wrote:

I have mentioned that to them and they are refusing to accept that as correct? And wont process my refund until I provide them with up 


Hello again aseta,
Are you sure they said account number and not the transaction ID?

Try giving them the transaction ID by selecting it in the activity view when you are logged into your account.
If they continue to refuse to give you a refund you may create a dispute on the transaction.
Thank you for being part of the PayPal community.
Sincerely,
Johand

If you see a helpful post or comment, please accept it as a solution or give the author kudos. Thanks!

Account ID - Where do I find it?

Options
Go to solution
kernowlass
Esteemed Advisor

@raseta

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.

Account ID - Where do I find it?

Options
Go to solution
Abdulbaki
New Community Member

Account ID - Where do I find it?

Options
Go to solution
Temp20221014B
Member
Where do i find my accoint id

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.