2-stage verification changed

[Stuthehandyman]

Yesterday I was unable to login to my PayPal account from my PC using Chrome browser but I could login from my phone using the app. Today, after spending many hours trying to find out why, I have discovered that PayPal have changed the way 2-stage verification works. Instead of sending a One Time Password (OTP) to my phone, I now have to use an Authenticator app. Unfortunately it is not possible to turn 2-stage verification on or off using the phone app, it can only be done when logged in via a browser. But I couldn't log in because 2-stage verification wasn't working. Talk about Catch 22! So I had to speak to someone at PayPal who turned 2-stage verification off on my account which then allowed me login using a browser just requiring my username and password. I was then able to set-up 2-stage verification again but this time using an Authenticator app (the only option possible) and everything is working fine again but why didn't PayPal tell me they were changing the way 2-stage verification was going to work? Grrr!

[mhelmntrs]

It can be frustrating when there are changes to security measures without clear communication. Changes like moving from OTP to an Authenticator app for two-step verification are security enhancements, but it's crucial for service providers to effectively communicate such changes to users. In cases like this, where you've experienced difficulties due to the lack of prior notice, consider providing feedback to PayPal through their customer support channels. This allows you to express your concerns and share your experience, potentially helping them improve their communication processes. For future updates, you may want to periodically check your account settings or any communication preferences within your PayPal account to ensure you receive relevant notifications about security changes. Additionally, monitoring official communication channels, such as PayPal's official website or blog, can also keep you informed about any upcoming changes to their services.