needed to make a new account because i forgot my password to my previous account.

genovevaleila
New Community Member

Hi! I  needed to make a new account because i forgot my password to my previous account. I couldn't request a new one because i didn't had the chance to verify my email adress,hence i coulnd't make a new password. Can anyone help me how can i get back my old account,or how can i transer the money from that account either to this new one or back to the person who sent me in the first place? Thank you.

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PayPal_Ayesha
Moderator
Moderator

Hello @genovevaleila,

Thank you for your post and welcome to the PayPal Community Forum!

I'm sorry to hear about the trouble you've had recently with your account. I understand how frustrating and concerning this would be. For this situation, I suggest contacting Customer support team through the available contact options on our website so that our advisors can help you accordingly. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal page.

Regards,
Ayesha
 


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