how to fix or access my account? error message pop up we couldn't confirm it is you

[Jayson5115]

I need to access my paypal account, please help me out 

[kernowlass]

@Jayson5115 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

[Jayson5115]

yes i have but there is no mobile number option for authentication. i did try evrything have trouble to log in,message the paypay,etc