business account login problems

New Community Member

I cannot log into my business paypal account as i had the 2 step verification on. Im abroad and my phone is restricted to receive the sms or call. what can i do please?

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PayPal Employee
PayPal Employee

Hi @mady21,


Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're unable to access your PayPal account. I'd like to inform you that PayPal is a region-specific service and you will not be able to access your account in a different region. Our security systems will not allow this action. For more information about your PayPal account, I recommend you to call us. You can find the number to reach us by going to, scrolling to the bottom of the page, selecting Contact, then clicking Call us. Rest assured that you should be able to access your account once you are back in your country.


I hope you understand our protocols.


- Mujahid 

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