account closing problem

stratarxhs
Contributor
Contributor

when press close account then said : There's something that needs to be resolved. Please contact customer service, and we'll help you with it. How solve the problem?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@stratarxhs 

 

Contact customer services as advised?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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Kudos / Solution appreciated.

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2 REPLIES 2
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@stratarxhs 

 

Contact customer services as advised?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

closeyouraccoun
New Community Member

same problem for me

 

upon clicking "Close your account" under the account settings, the next page just shows

 

Before you close your account…
We're sorry, there seems to be a problem. If you keep seeing this, please contact "customer service "

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