Wont let me log in saying can not identify i am the account holder any ideas

John85hull
New Community Member

Trying to log in email is correct and sure password is. Going to next screen and says can not verify identity or something along those lines any ideas how I can get back into my account please

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1 REPLY 1

Renuka3
PayPal Employee
PayPal Employee

Hi   @John85hull 

 

Welcome to community.

 

 

I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance.

 

Renuka.

 

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