Why can't I close my account?

mashmore
Contributor
Contributor

I made this account two years ago, I never added card details, money or did any kind of transaction with it, and I am trying to close it now however every time I try to close it, it just says that I have an unresolved issue and to check the Customer Service but there is nothing in the Customer Service that helps me in anyway. Does anybody know what the issue is?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@mashmore 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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