When I login it says "we couldn't confirm its you"

temp01182022
New Community Member

I am experiencing a problem whent trying to access my PayPal account cannot verify that it is me when I try to login

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@temp01182022 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

Also make sure you have verified your i.d. in your paypal account if paypal have requested it.


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Invicta21
New Community Member

Unhelpful. Yes, I believe I have a UK phone registered, but if I haven't then how do I ever manage to login to add it......?  Chicken and egg.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Invicta21 

 

Well there is a way around that but I won't post it at the risk of it being ''unhelpful'' again.


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Kudos / Solution appreciated.
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