Showing results for 
Search instead for 
Did you mean: 

We're sorry we cannot confirm it's you

New Community Member
Posted on
We login my boyfriend's account to check if the money that I sent went through. Then upon logging in again, we got this error message we cannot access the account anymore even in trying to change the password again and we are getting the same message. What can we do about it?

We're sorry we cannot confirm it's you

Esteemed Advisor


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.