Updating business info says 'something went wrong'

New Community Member

I'm trying to update my company info - date founded, significant control and so on - but it keeps saying 'something went wrong' and 'can't process at this time'. Can anyone help?




Login to Me Too


Hello @gregorythwaites,


Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're running into issues while updating the information. As per the information that you've shared, it seems like this might be due to a technical glitch on the website. In this case, I would recommend you clear cache and cookies, try again at a later time or you try using a different browser or device. If the issue persists, kindly reach out to our customer support team through the available contact options on our website our representative will surely help you. 

Good Luck,

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.