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Sorry we couldnt confirm its you

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malikrehman
New Community Member
Posted on

I am unable to access my PayPal account after crediting amount in to it. I used 2FA App for login. Error that pops up when i login is " Sorry we couldn't confirm its you".

3 REPLIES 3

Sorry we couldnt confirm its you

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kiran55
PayPal Employee

Hi @malikrehman ,

Thank you for posting in Community.

I am sorry to know that you are facing issues while logging in to your PayPal. In this situation, I recommend you contact our phone support. They will be able to assist you further. Over social media we do not have the option to deal with any account specific details due to security reasons. You can find the number to reach us by going to PayPal website, scrolling to the bottom of the page and selecting Contact, then clicking Call us. Customer service is available from 8 a.m. to 6:30 p.m. From Monday to Friday, make sure that you are calling us during working hours.

Thank you.

Kiran


Sorry we couldnt confirm its you

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MkRemon
New Community Member

It was nearly impossible to reach to the phone support. As many centers were closed due to covid and phone services in US does not respond in case you have no web code. Which you can only get after login. It was a unsolving loop till i raised a complaint via social media and then i received the call to solve my problem.

 

Sorry we couldnt confirm its you

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Gene35
Member

Hi, am having the same issue right now, and don't know how am going to be assisted.

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