Sorry, we couldn’t confirm it’s you

patrickmillerso
New Community Member

Hy, my name is Patrick.

When i try login i get an error telling me that i have to reset my password.

But when i try resetting my password, i get this error message: 

Sorry, we couldn’t confirm it’s you

 

So im not able to login into my paypal account.

Can anyone please help me.

Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@patrickmillerso 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Ieva0423
New Community Member
Hello, I have the same problem. I understand that I could call and ask, but maybe, some of You had this problem, and could help ?
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.