Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. By browsing this website, you consent to the use of cookies. Learn more
Accept
Reject
PayPal Navigation
Log in to Ask the Community Log in to Help the Community
PayPal Home
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Log in to Ask the Community Log in to Help the Community

Somebody tried to hack/log in to my account, paypal blocked it and I can't restore it

Options
Pawell8391
Contributor
Contributor
Posted on
‎Jan-15-2022 02:08 PM

Hello, today somebody was trying to log into my account. On PC browser it says, the credentials are incorrect. On mobile app says, too many login attempts and account was locked. When I try to restore my password, I get error: "sorry something went wrong on our end. please try again". Any solutions?

Labels:
Login to Me Too
0 Kudos
Login to Reply or Kudo
1 REPLY 1

Somebody tried to hack/log in to my account, paypal blocked it and I can't restore it

Options
PayPal_Donna
Moderator
Moderator
‎Jan-19-2022 06:15 AM

Hello @Pawell8391,

 

Welcome to the PayPal community and thank you for your post.

 

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

 

-Donna

Login to Me Too
0 Kudos
Login to Reply or Kudo

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.

©1999-2023 PayPal, Inc. All rights reserved.