Resolution time for name correction

gieortiz
Contributor
Contributor

I need to correct my name on the account. My last name is showing as <removed> BUT <removed> is my last name and <removed> is my middle name. I need to show <removed> as my last name. I have uploaded the required ID and marriage certificate but I don't have any update on when it will be updated.

This is quite urgent so please let me know when my name will be corrected.

Thanks.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@gieortiz 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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