Phone number change

[Jooliestar]

Hi trying to logging to my account, I have changed my number and cannot receive a confirmation text, how do I get in to update my records

[kernowlass · Accepted solution]

@Jooliestar 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[rbbmcghee]

Log into the the Help area and deal with the automated chat. I was able to change my primary phone number and also delete an old number. They even allow you to confirm your phone number in the chat as well. Super helpful. I could not figure out why I could not change my phone numbers. Must be for security reasons.