Paypal won't send a phone confirmation to my new # - how do you actually reach paypal?

guyfromgaines
New Community Member

Paypal will not send me a confirmation to my old cell phone number and I cannot remove my old cell phone number as a 2FA. Every time I try to confirm the new number, I never receive a confirmation from paypal. It's been this way for months and I still have my old phone number attached to it. This is a security risk. Please help ASAP. I don't understand why it is so hard to find the answer to this. If Paypal had someone I could talk to it would just take a minute. I try to confirm my new number like 12 times and Paypal never sends me a message. It's very frustrating.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@guyfromgaines 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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Kudos / Solution appreciated.
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