PayPal login

New Community Member

So I have to give my user name and password to enter the PayPal app on my phone where now access is available by face recognition. Repeatedly, I am the asked if I want to FURTHER verify that is by me by having a code sent to that very phone or have them call me! Excuse me but if someone has my face and my phone, and has opened the app, just what is the point of sending a text to that very phone that has obviously no idea if it is me or my doppleganger?

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PayPal Employee
PayPal Employee

Hi @Temp20221219f ,


Welcome to community,


I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance.

Thanks and Regards,
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STEP 1: Select your account type: Select your account type.
STEP 2: Create your login details.
STEP 3: Tell us more about yourself.
STEP 4: Link your credit or debit card.
STEP 5: Verify your email address.
(Optional) STEP 6: Verify your mobile phone number.




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Esteemed Advisor
Esteemed Advisor



Your answers are irrelevant to the question asked.

Advice is voluntary.
Kudos / Solution appreciated.
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