One time text code doesn’t work

Temp20221202C
Contributor
Contributor
PayPal send a five number one time code for verification. The page to enter the code has six boxes. When I renter the code into either the first five boxes,or last five boxes it doesn’t complete. Why have six boxes when code only five numbers
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1 REPLY 1

Mujahid7
PayPal Employee
PayPal Employee

Hi @Temp20221202C 

 

Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're having issues logging into your account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24 to 48 hours.

 

As an option, I'd suggest you check with your network service provider if there's any issue. If you're still running into issues after that, please reach out to our customer support teams by clicking "Contact" at the bottom of any PayPal page.

 

Best wishes!

- Mujahid

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