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New password works on desktop but not on mobile app?

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cdunlap1sc
New Community Member
Posted on

When trying to login to my mobile app I got "Check your info and try again" message. I thought someone tried to reset my password so I changed it. However, the mobile app will not take the new password either. I still get the same message.  I can login the desktop version just fine. Any help is appreciated!

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New password works on desktop but not on mobile app?

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cdunlap1sc
New Community Member

I fixed my issue by deleting the app and re-installing. The new password worked. Strange!

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New password works on desktop but not on mobile app?

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Go to solution
cdunlap1sc
New Community Member

I fixed my issue by deleting the app and re-installing. The new password worked. Strange!

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