My paypal always ask for verification my old phone number

[andymyp]

In my paypal i have two phone numbers, new and old. But my paypal always ask for verification my old phone number, my old phone number already dead. What should i do?

Thanks

[kernowlass]

@andymyp 

Can you remove the old one and make the new primary?

https://www.paypal.com/id/smarthelp/article/how-do-i-add%2C-edit-or-remove-a-phone-number-faq947?app...

[andymyp]

done remove the old phone number, but i'm always get message "Sorry, we can't confirm that this is you."

[kernowlass]

@andymyp 

Odd, sadly all I can suggest is that you contact customer services and see if they can sort it for you.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.