My Phone Number Just Changed and Now I Can't Login

Luck123
Contributor
Contributor

Hey, my phone number just changed but I never updated my profile. Now I can't log in as Paypal wants to send me a text on the old number to verify the account. I've tried logging in from a different browser which doesn't work. Also tried using the Help Chat system, but this also requires me to log in to proceed.Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person. Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Luck123 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Luck123 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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