I deleted my old account and forgot to remove my debit card and now I can't add it to my new one.

BobbyWRLD999
New Community Member

I wanted to make a new account so I went and deleted my old one but in the process forgot to remove my debit card and now I can't add it to my new one? Can I do something about it and recover my old account or is it inevitable?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@BobbyWRLD999 

 

Only customer services 'may' be able to remove your old card from your closed account for you.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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