I cannot log into my account because I lost my mobile phone number

New Community Member

My phone got stolen a couple of months back and because of paypal 2 factor authentication, i cannot log in. They have asked me to enter the code from the number i no longer have access to so I need some help. 

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Esteemed Advisor
Esteemed Advisor



If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

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