Hello @Longpaxx,
If your wife is having trouble accessing her account, please have her reach out to our Customer Support team. Please know we are only able to assist and share account information with the account holder. She can contact us as a guest without logging in to her account. Here's how:
- Visit http://www.paypal.com/
- At the bottom of the page click 'Contact'
- Click 'Password and account access'
- Click 'Login problems'
- Click 'Message us'
- Click ' Chat with us while logged out'
Our support will be happy to assist you.
