I am having password problems with my other account.

Heropsyne
New Community Member

It's not letting me sign in, and when I try to change the password, it says that it can't verify it's me. I tried on the app, on my phone's browser, and my computer and they all do the same thing. Can someone help me?

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3 REPLIES 3

PayPal_Ayesha
Moderator
Moderator

Hello @Heropsyne,

 

Welcome to the community forum and thanks for posting.

 

I am sorry to hear this has been happening with your login experience. For assistance with this concern, we would need you to contact us directly for help. To get in contact with us, please visit the PayPal webpage and scroll to the bottom where you'll see 'Contact' listed. Clicking on this will bring you to our Contact us page where the available options of contact are provided.

 

I hope this helps,

Ayesha


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Wilfred6
New Community Member

Help me too. This things of saying to click contacts and nothing good there is making hallucinated.People from Kenya when you give a number thats used in US what is meaning of this games??

 

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PayPal_Ayesha
Moderator
Moderator

Hello @Wilfred6,

 

Thank you for contacting the PayPal Community Forum!.

 

I am sorry to know that you're unable to log in to your account. The above response was for the country United States. I would recommend reaching out to our customer support team through the contact options available by clicking on help&contact at the bottom of your PayPal country website, as PayPal is country specific or reaching out by Facebook or Twitter.

 

Good luck,

Ayesha


If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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