How to stop cancellation of my account? // We're initiating closure of your PayPal account

[dzery]

As stated in title. I just made a new PayPal account since i have moved to The Netherlands one year ago, and after updating all my information (with ID photo included) i got an automatic mail message that my account is going to be deleted soon. How can I appeal? 

I'd also like to add, that besides that information sent me by email, i cannot see any other indicator about account cancellation on my dashboard, but i cannot also see my money which i transferred with iDEAL.

[Mujahid7]

Hi @dzery 

Welcome to the PayPal Community! I'm sorry to hear you're running into some restrictions on your account functionality. Have you checked the Resolution Center for any steps that need to be completed? If you find any there, here's a Help Center article to guide you through Resolving a Limitation. If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page. 

I hope that helps! 

- Mujahid

[PayPal_Olivia]

Hi @dzery,

Thank you for your post. Another thing you'll need to consider is that the email may not be legitimate. Please take a look at this article about spotting a fake email.

I hope this helps!

Olivia

[dzery]

It is perfectly legitimate and i also got it 5 seconds after sending my ID to verification.

[dzery]

Here i deliver the proof that something is not right.

I have also transferred 10€ through iDEAL one week ago and still nothing came to my account. Why is that? Any other kind of customer support is not answering.

Can we make that case clear or should i just close my account and forget about PayPal?

[PayPal_Jack]

Hi @dzery, 

Thank you for reaching out to the PayPal Community. 

Unfortunately, if a decision has been made to permanently limit your account, this would be final and not something we could change. 

You would need to use an alternative payment provider going forward to process online transactions. 

Please be assured that we do not take the decision to permanently limit an account lightly and a thorough review would have been completed before doing so.

If you initiated a transfer of funds to your account while the limitation was in place, it would not have processed successfully and, in this case, it would be best to reach out to the sending institution for advice. 

If you wish to discuss this matter or appeal the decision, you can contact our Support Specialists directly by clicking 'Contact' at the bottom of any page on the PayPal website.

I hope this answered your query, 

Jack