How to change the main currency of the account

[branko11]

we have a Business account at PP.

First set-up we made with CZK as our main currency to be shown with goods and than in cart as well.

But later we decided to sell the products in EUR and changed the EUR as main currency. But the code still contains as payment currency CZK.

We can't find any recommendation how way change it.

[PayPal_Joy]

Hi @branko11,

Welcome to the PayPal Community!

I'm sorry to hear that you've been unable to change the currency on your account. You can visit the Help Center article here to view steps on how to change the default currency on your PayPal account.

If you need additional assistance, I suggest contacting our Customer Support by clicking 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

I hope this helps!

[branko11]

Hi Joy,

thank you for response but the link " ...article here to view steps ... " doesnt work, look article was deleted.

I'm going to contact Customer Support team.

BR.

Branko

[PayPalMichelleW]

Hello @branko11, 

Sorry about that. Here's what was provided in the article.

With a PayPal Balance account, here’s how to select a currency for your primary balance:

1. Click Pay & Get Paid.
2. Go to Money.
3. Click Make primary under the currency balance you want to make primary. 

Your primary balance is your default currency. Your default currency is used to send and request payments. Our Customer Support team will be happy to answer any questions you have. 

Thanks!

MichelleW

[branko11]

Hi MichelleW.

I did it a month ago I think. As you can see, at the Euro is Primary text.

But as described, the currency shown near the item is EUR but for card payment is at checkout CZK and settled in CZK.

What can I do to change it?

Thx.

Branko

Near

[branko11]

I'm still waiting for advice.

Branko

[kernowlass]

@branko11 

Contact customer services as already advised.