How do I remove a shipping address?

AllenBaum
Contributor
Contributor

How can I remove a shipping address?  Chrome on  MacOS 10.11, someone asked for a payment, and it defaults to a no-longer-existing address.

Help page says "goto paypal:settings and click on" 'Manage all addresses', but that doesn't exist on the setting page I'm looking at.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@AllenBaum 


Go to your Settings page.

Click “See all addresses (#)” link then in the addresses section.


Kudos & Solved are greatly appreciated. 🙂
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AllenBaum
Contributor
Contributor
I had already tried that. Neither the name nor the the address exist in the list of all addresses.
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PayPal_Meghan
Moderator
Moderator

Hello @AllenBaum and @sharpiemarker

Thanks for the posts! 

I'm sorry you're having trouble removing an address. It sounds like the address may be saved as a gift address. If the address isn't showing in your Settings, you will want to Customer Support for assistance.

I hope this helps! 

- Meghan


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