How can I gain access to an old PayPal account of which I dont have the same phone number.

[Seaqueen65]

My friend mistakenly sent money to an old PayPal account which has not been in use since 4 years. I have forgotten the password and the phone number also has changed. I passed the 2 security questions but because of the phone number being changed cant access the account.

[kernowlass · Accepted solution]

@Seaqueen65 

You would need to get customer services to access the account OR if the payment is showing as unclaimed on the senders account it would time out at 30 days post payment, if completed and you can't get access she may need to file a dispute to get the funds back again.

[Seaqueen65]

thank you so much!

[vagoud1]

cool