How can I email or message support rather than phonecall

Loelita
New Community Member

Paypal is frustrating me right now, I write out a message and it deletes it...

Can I just have some way to contact a support member or something that isn't a phone call because that wont work for me.
The messaging bot goes in loops telling me it doesn't know what I'm saying when I'm being quite clear, even when you use the pre-suggested "None of these" option, it tells you that it doesn't understand, I'm annoyed.

I just want a way to email or message support if that is a possibility.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Loelita 

 

If we can't help you then your options are..........

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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